REFUND POLICY

Refund Policy
Thank you for choosing shopfettiattireonline.com! To ensure that you are satisfied with your shopping experience with us, here are our refund policies:

1. Refund Policy
   We offer a 30-day refund guarantee from the date of delivery of your order. Items must be in unused condition with original tags and packaging.
2. Refundable Items
   The following items are not eligible for refunds:

Used or damaged items
Special order or custom items

3. Request a Refund
   If you would like to request a refund, please follow the steps below:

Contact Customer Service: Please contact us within 30 days to inform us of your refund request by email or customer service phone.

Provide Information: Please provide your order number, purchase date and reason for the refund to help us process your request.

Return Authorization: The customer service team will provide you with a return authorization number and instruct you on how to return the item.

4. Return Process
   Prepare for return: Organize the original packaging and all accessories of the item to ensure that the item is in good condition.
   Return the item: Return the item to the return address provided. Please ensure that the return authorization number is included on the package.
   Postage: Return postage is the responsibility of the customer, except for refunds due to defective merchandise.
5. Refund Processing
   Once we have received the returned merchandise and confirmed that it is in a condition that qualifies for a refund, the refund will be processed through the original payment method. Please note that refund processing may take 3-5 business days, depending on the payment institution’s policies.
6. Refund Notification
   Once the refund has been processed, you will receive an email notification confirming that the refund has been successful.
7. Other Matters
   If you have any questions about the refund terms or encounter problems with the refund process, please feel free to contact the customer service team. We are happy to help you.

Thank you for choosing shopfettiattireonline.com and we hope you enjoy your shopping experience!